US laptop repair company Framework has confirmed that hackers have gained access to customer data after successfully phishing an employee of its accounting services provider.
In an email sent to affected customers, Framework said an employee of Keating Consulting, its main external accounting partner, was the victim of a social engineering attack that allowed attackers to obtain customers' personal information related to outstanding balances on Framework purchases.
Framework, which is based in San Francisco, was founded in late 2019 by former Apple and Oculus engineer Nirav Patel. The company, which raised $18 million in Series A funding led by sponsor Oculus Spark Capital in 2022, has positioned itself as a supporter of the right-to-repair movement, and its devices, such as the Framework 16 laptop, are designed to be easily repaired with replaceable parts.
"On January 9, the attacker sent an email to an accountant posing as our CEO requesting accounts receivable information related to outstanding balances on Framework purchases," Framework's notice said.
It said the accountant responded to the email on 11 January and provided the attacker with a spreadsheet containing customer information, including full names, email addresses and outstanding balances. Framework told affected customers that the hackers may have used this stolen information to impersonate Framework and request payment information.
It is not yet known whether any of Keating Consulting's other clients have been affected. The Silicon Valley-based accounting firm, which primarily provides interim financial advice and back-office support to start-ups, has nearly 300 clients, according to its website. They include online pharmacy GoodRx (which was recently fined $1.5 million for sharing users' health data with Facebook and Google), computational chemistry platform Molecule, and corporate education company Udemy.
Framework said that in light of the Keating incident, the company will require mandatory training on phishing and social engineering attacks for all company employees who have access to Framework's customer data.
This is yet another example of how just one untrained employee can cause a data breach, resulting in financial loss and reputational damage to the company.
Train your employees!
Photo: Devin Coldewey / TechCrunch
Information taken from an article by Carly Page